Shipping policy

Last Updated: June 2026

Thank you for shopping with Polly & Poppet. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery expectations.

1. SHIPPING DESTINATIONS

Polly & Poppet currently ships to:

  • United States
  • Canada
  • Most European countries
  • Other eligible destinations displayed at checkout

If your location is unavailable during checkout, we may not currently ship to your region.

2. ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

  • Peak shopping periods
  • Holidays
  • Promotional events
  • Supply chain disruptions
  • Severe weather conditions

Orders are not processed on weekends or public holidays.

3. ESTIMATED DELIVERY TIMES

After processing, most orders are delivered within:

United States

5–15 Business Days

Canada

5–15 Business Days

Europe

5–15 Business Days

Please note that delivery times are estimates and are not guaranteed.

4. INTERNATIONAL FULFILLMENT

Polly & Poppet operates using a dropshipping fulfillment model.

Products may be shipped directly from our trusted suppliers, manufacturers, or fulfillment partners located in various international distribution centers.

As a result:

  • Packages may ship from international fulfillment hubs.
  • Tracking updates may take several days to appear.
  • Delivery times may vary depending on destination and customs processing.
  • Orders containing multiple items may arrive in separate packages.

By placing an order, you acknowledge and accept that products may be shipped from international fulfillment locations.

5. SHIPPING CARRIERS

Depending on your location and product availability, orders may be delivered by carriers including but not limited to:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Canada Post
  • Royal Mail
  • Local postal services
  • Regional delivery partners

Carrier selection is determined by our fulfillment partners and cannot always be chosen by the customer.

6. TRACKING INFORMATION

When available, tracking information will be provided via email once your order has been shipped.

Please allow several days for tracking information to update after shipment.

Tracking delays do not necessarily indicate a lost package.

7. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to customs inspections, duties, taxes, or import fees imposed by local authorities.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

Polly & Poppet is not responsible for delays caused by customs processing.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

Polly & Poppet is not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to inaccurate information
  • Packages delivered to incorrectly supplied addresses

If an order has not yet been processed, we will make reasonable efforts to update shipping details upon request.

9. LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is under the carrier's control.

Polly & Poppet is not responsible for delays caused by:

  • Carrier issues
  • Customs inspections
  • Weather events
  • Public holidays
  • Natural disasters
  • Other circumstances beyond our control

If you believe your package has been lost, please contact us and we will assist in investigating the shipment.

10. ORDER CANCELLATIONS

Orders may only be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

11. CONTACT US

If you have questions regarding shipping or delivery, please contact us:

Polly & Poppet
Website: pollyandpoppet.com
Email: modinarobert@gmail.com